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Establishing system policies, operating procedures, agreements, legal and regulatory frameworks, etc |
No business solution implementation is complete without the necessary policies, procedures, agreements and statutory provisions having been taken care of. Also the information technology infrastructure introduced requires governance policies and operational procedures for the system and its components.
System related material typically includes:
- System related policies and business practices
- Operating manual for system provider’s (the client) operations unit
- Operational procedure manuals for participants and internal business units
- Service-level agreements
- Information technology operational procedures
- Enhancements to legal framework and/or regulations to support system practices
- Documentation pack for new entrants joining in the system
- Technical systems documentation for use by participants and agents
- Business continuity procedures
Tromp AG can support clients in facilitating workshops with the involved parties in order to develop the necessary policies, procedures and agreements. |
